If you're not going to use it, then throw it out!

So today I had to make a delivery to the Hickory area, and as I was heading home, I decided to stop and feed the beast that resides inside my belly. Choices are abound, as long as you take the time to look, but I was in a hurry to get back home, so Wendi's was my choice.
Now let me back up a little bit, and explain a couple of things: A few years ago, most of the big fast food joints upgraded to these new, handy-dandy, fully automated, tell you what your getting, while using bright colors to make it happen, order screens/two-way communicators. (i.e. the big shiny box that you yell into to tell the college graduate on the other end what you want to eat) At first, as was impressed, coming from a guest satisfaction background myself, I thought it was a well planned and released attempt to give back to the people. Everywhere I went at first had these cool do-hickeys. Then one day something strange started happening. The brain surgeons inside stopped using them!
Now, I am sure that you think I have nothing better to do, but sit here and complain about something as insignificant as this, but hey...It's my Blog.
Why have something cool, if you are not going to use it? Its like buying a car you only drive on the third Sunday of every month, or saving the chocolate you got from Valentine's Day, because it just meant that much to you, or buying new socks, and hording them in your drawer, till your other ones fall apart, or saving the 1.23oz portion of steak left over from the meal you had last night, thinking you are really going to wake up the next day and say: "YES I HAVE LEFTOVERS!!!"
I think you get my drift.
So, I have often asked the leaders of tomorrow, when I pull around to the window, to get my total,(again, they are not using the system that does that for them) why they are not using the tella-screen? The typical reply is that it is broken. It must be heartbreaking to have all the tella-screens in the entire tri-county area that I deal in, to not have a single one of them work.
So again I say with feeling: "If you are not going to use it, then throw it out!" Do us all a favor and save the money you put towards the flash, and just give us something free.
While I am on the subject, does anyone out there know how infuriating it is to have the Spelling Bee Champions inside the local MickeyDs try and rush me when I am trying to decide which "one step closer to a heart attack" value meal I will be snacking on. When I said I need a minute, that means give me 60 seconds to at least get through the first quadrant of the menu before asking again.
Now I will tell you, that if I pull up to your fast food joint, and you
(1) don't use your tella-screen the way it was intended to work
(2) rush me by asking three times within a 90 second period if I'm ready
and (3) don't bother to ask if I would like to upgrade to the larger combo of undercooked, and under seasoned fries, It is possible that I may just snap at ya over the loud speaker.
Finally, I must say again that I am a big believer in using stuff, because that is what its here for, so for the love of all that's holy, use it.